ABS Commercial Cleaning, LLC

Privacy Policy

Covering Text Messaging & Communication Standards

Effective Date: March 5, 2026

1. Introduction

ABS Commercial Cleaning, LLC (“ABS,” “we,” “us,” or “our”) is a Texas-owned commercial cleaning company serving clients in Austin, San Antonio, and Houston. We are committed to protecting the privacy and personal information of our clients, employees, contractors, and prospective customers.

This Privacy Policy describes how we collect, use, store, and protect information in connection with our business operations, including our use of text messaging (SMS/MMS), email, phone, and other digital communication channels.

By doing business with ABS or consenting to receive communications from us, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Contact & Identity Information

Full name, job title, and company name
Business and personal email addresses
Mobile, office, or direct phone numbers
Business address and service location details

2.2 Communication Data

Records of SMS/MMS text messages exchanged with our team
Email correspondence related to service requests, quotes, or account management
Voicemail messages and call logs
Chat or messaging platform interactions

2.3 Service & Operational Information

Cleaning scope of work, service schedules, and facility details
Inspection reports, service feedback, and complaint records
Signed contracts, proposals, and work orders
Payment and billing information (processed securely through third-party providers)

2.4 Lead & Marketing Information

Information submitted through web forms, Facebook Lead Ads, or other digital marketing channels
Communication preferences and opt-in/opt-out records

3. Text Messaging (SMS/MMS) Policy

ABS Commercial Cleaning uses text messaging as a professional communication channel with clients, prospects, and team members. The following standards govern our SMS practices.

3.1 Consent & Opt-In

We only send text messages to individuals who have provided express written or digital consent to receive communications from ABS. Consent may be obtained through:

A signed service agreement or contract containing a communications consent clause
A web form, lead ad, or digital intake form with an SMS opt-in checkbox
A verbal agreement confirmed via email or written acknowledgment

Consent to receive text messages is not required as a condition of purchasing our services.

3.2 Types of Messages We Send

Text messages from ABS Commercial Cleaning may include:

Service appointment confirmations, reminders, and schedule changes
Follow-ups on proposals, quotes, or inspections
Client satisfaction check-ins and service quality updates
Urgent operational notifications (e.g., staff updates, access issues)
Responses to inbound client inquiries
Promotional messages for existing clients (only with prior consent)

3.3 Message Frequency

Message frequency varies based on your service agreement and communication preferences. Clients may receive anywhere from occasional messages to regular updates depending on the nature of their account. We will not send unsolicited or excessive messages.

3.4 Opt-Out Instructions

You may opt out of receiving text messages from ABS at any time by replying STOP to any text message from our team. After receiving your opt-out request, we will send a final confirmation message and cease all further SMS communications, except those required to fulfill an active service contract.

You may also opt out by contacting us directly at the contact information listed in Section 9.

3.5 Help & Support

For help or questions about our text messaging program, reply HELP to any message or contact us directly. Standard message and data rates may apply depending on your mobile carrier plan.

3.6 Employee & Contractor Text Messaging Standards

ABS employees and contractors who communicate with clients via text message must adhere to the following professional standards:

Use only company-approved message templates for routine communications where applicable
Identify themselves by first name and company affiliation in initial contact messages
Maintain a professional, courteous, and respectful tone at all times
Avoid sharing sensitive client information, facility access codes, or confidential business details via text
Escalate complaints or service issues to management promptly and document accordingly
Never text clients after business hours except for pre-approved urgent operational matters

Unauthorized personal use of client contact information is strictly prohibited and may result in disciplinary action or termination.

4. How We Use Your Information

ABS uses the information we collect for the following purposes:

Delivering, scheduling, and managing commercial cleaning services
Responding to inquiries, quotes, and service requests
Sending appointment reminders and operational updates via SMS, email, or phone
Processing payments and managing billing records
Conducting client satisfaction follow-ups and quality assurance inspections
Complying with legal obligations, contract terms, and regulatory requirements
Improving our services, internal processes, and communication practices
Marketing our services to clients and prospects who have provided consent

5. How We Share Your Information

ABS does not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

With employees and authorized subcontractors who need it to deliver services on your behalf
With third-party service providers (e.g., payroll, accounting, CRM, or scheduling platforms) under confidentiality agreements
With legal or regulatory authorities when required by law, court order, or to protect the rights and safety of ABS or others
In connection with a business sale, merger, or acquisition, subject to confidentiality protections

All third-party vendors who handle personal data on our behalf are required to maintain appropriate data security and use information only as directed by ABS.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, maintain accurate business records, and comply with applicable legal requirements. Communication records, including text message logs, are generally retained for the duration of the client relationship and for a reasonable period thereafter consistent with our recordkeeping obligations.

You may request deletion of your information at any time, subject to legal and contractual retention requirements.

7. Data Security

ABS takes reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure storage of digital records using password-protected and access-controlled systems
Restricted access to client contact information on a need-to-know basis
Use of reputable third-party platforms with their own security certifications
Training employees and contractors on professional communication and data handling standards

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to addressing any breach promptly and in accordance with applicable law.

8. Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal limitations
Opt out of marketing communications at any time (see Section 3.4 for SMS opt-out)
Withdraw consent for communications without affecting prior lawful processing

To exercise any of these rights, please contact us using the information in Section 9. We will respond to all verifiable requests within a reasonable timeframe.

9. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or our communication practices, please contact us:

ABS Commercial Cleaning, LLC

Serving Austin | San Antonio | Houston, | Dallas, | Ft Worth, Texas

Email: [email protected]

Phone: 800-640-9446

Website: www.abscleaning.com

Mailing Address: 2028 E Ben White Blvd #240-4424, Austin, TX 78741

10. Updates to This Policy

ABS Commercial Cleaning reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this document and, where appropriate, notify affected individuals via email or text message. Continued engagement with our services following an update constitutes acceptance of the revised policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.

ABS Commercial Cleaning, LLC | Texas-Owned & Operated